Refund policy

Returns & Refunds

We want you to be happy with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund of the product price.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. For hygiene and safety reasons, opened skincare products can only be returned if they are defective or damaged on arrival. Proof of purchase is required.

How to start a return

To start a return, email us at support@theoredddinary.shop with your order number and the item(s) you would like to return. We will provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please remember it can take additional time for your bank or credit card company to post the refund.

Damaged, defective, or incorrect items

Please inspect your order upon delivery and contact us immediately at support@theoredddinary.shop if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Certain items cannot be returned, including gift cards, final-sale items, and used or opened products that are not defective. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact

If you have any questions about our return policy, contact us at support@theoredddinary.shop.